Shipping policy

Shipping Policy

Thank you for shopping with Homelle! We're committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are processed within 1–3 business days after payment is successfully confirmed.
Orders are not processed, shipped, or delivered on Sundays or public holidays.
During periods of high demand, order processing may take slightly longer. If there is a significant delay, we'll notify you via email.

Shipping Time

Once your order has been dispatched, estimated delivery times are:

Metro Cities: 3–7 business days
Other Cities & Towns: 5–10 business days
Remote Locations: 7–12 business days

Please note that these are estimated delivery times and may vary depending on your location and courier service.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Any promotional offers, such as free shipping, will be clearly mentioned on our website.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email or SMS containing your tracking details so you can monitor your shipment.

Delivery Delays

While we strive to deliver all orders on time, delays may occasionally occur due to factors beyond our control, including:

Weather conditions
Public holidays
Courier service disruptions
Natural disasters
Incorrect or incomplete shipping addresses

Homelle is not responsible for delays caused by courier partners or unforeseen circumstances.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate when placing your order.

Homelle cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

Lost or Damaged Packages

If your order arrives damaged or you believe your package has been lost during transit, please contact us within 48 hours of the expected delivery date at shopehomelle.store@gmail.com. We'll work with our courier partners to resolve the issue as quickly as possible.